Refund policy
Refund & Return Policy
Last Updated: October 20, 2026
At Royale Decants, we take pride in providing authentic fragrances, carefully prepared samples, and securely packaged orders. Every order is handled with care to ensure that our customers receive products that meet our quality standards.
Because perfumes and fragrance samples are personal-use products, and because their condition can be affected by handling, opening, or contamination, most purchases are final sale.
Please read the following policy before ordering from Royale Decants.
1. Returns & Eligibility
We consider returns only for unopened, factory-sealed, full-size fragrance bottles. Requests must be made within 7 calendar days of confirmed delivery.
To be eligible, a full-size fragrance bottle must:
- Be completely unopened, unused, and in its original factory-sealed condition.
- Include all manufacturer packaging and original accessories.
- Have no signs of tampering, damage, alteration, or use.
- Be accompanied by a valid order number or proof of purchase.
All returns require prior approval from Royale Decants. Customers must contact us before shipping any product back.
Items returned without authorization or that do not meet these requirements may be refused.
2. Final Sale Items
For hygiene, product integrity, and quality-control purposes, the following purchases are final sale:
- All fragrance decants, samples, discovery sets, and travel sprays.
- Opened, used, or tested fragrances.
- Products with removed or damaged factory seals.
- Clearance, promotional, or discounted merchandise.
- Custom-prepared or personalized orders.
- Gift cards.
All fragrance decants and samples are non-returnable, regardless of whether they have been sprayed or used.
Our samples are individually prepared from authentic fragrances. Once an order leaves our possession, we cannot verify the storage, handling, or integrity of the product and therefore cannot restock or resell it.
Exceptions may be made for verified damage, defects, fulfillment errors, or as otherwise required by applicable law.
3. Damaged, Leaking, Defective, or Incorrect Orders
We carefully inspect and package orders before shipment. However, occasional issues may occur during transportation.
If your order arrives broken, leaking, defective, incomplete, or contains an incorrect item, please contact Royale Decants within 48 hours of confirmed delivery.
When submitting a claim, please provide:
- Your order number.
- A description of the problem.
- Clear photos showing the affected item.
- Photos of the inside and outside of the shipping packaging.
- A photo of the shipping label.
- Additional video evidence if reasonably necessary to evaluate the issue.
Please keep the affected product and all packaging materials until your claim has been reviewed.
After reviewing the evidence, Royale Decants may offer an appropriate resolution, including a replacement, store credit, partial refund, or refund to the original payment method.
Claims reported after 48 hours may be difficult to verify and may be declined where permitted by law. This reporting window does not limit any rights protected by applicable consumer laws.
4. Fragrance Preferences & Performance
Fragrances are highly subjective, and their scent and performance can differ from person to person.
Factors such as skin chemistry, weather, application, storage, fragrance formulation, and individual scent perception can influence the experience.
Royale Decants does not guarantee any specific level of:
- Longevity or projection.
- Sillage or fragrance strength.
- Compliments or perceived attractiveness.
- Similarity to previous batches or formulations.
- Personal satisfaction with scent notes or fragrance character.
Disliking a fragrance, changing your mind, or finding that a fragrance does not perform as expected does not qualify an order for a refund or exchange.
We encourage customers to try smaller samples before purchasing larger quantities or full-size bottles.
5. Decant Fill Levels & Product Variations
Our fragrance samples are transferred from authentic, full-size fragrance bottles into independent sample containers.
Due to differences in atomizer shapes, bottle capacities, and manufacturing tolerances, visible liquid levels may vary between containers.
A small amount of air space is normal and does not necessarily indicate that a sample is underfilled.
Likewise, slight variations in liquid color, packaging, fragrance batch, or manufacturer presentation do not automatically constitute a product defect.
If you believe your sample arrived with significant leakage, insufficient product, or another measurable issue, please contact us within the damage-reporting window so that we can investigate.
6. Return Shipping & Inspections
Customers are responsible for return shipping expenses for approved voluntary returns unless the return is due to an error by Royale Decants or applicable law requires otherwise.
All authorized returns must be sent through a trackable shipping service and packaged securely.
Return instructions and the appropriate shipping address will be provided after authorization.
Royale Decants is not responsible for packages lost or damaged during return transportation before they reach our facility.
Upon receipt, returned merchandise will be inspected to confirm compliance with this policy.
We reserve the right to decline a voluntary return if the item is opened, altered, damaged, incomplete, or otherwise unsuitable for resale as new.
Original shipping charges and related delivery fees are generally nonrefundable, except when required by law or when Royale Decants is responsible for the error.
7. Order Modifications & Cancellations
We begin processing orders promptly to provide efficient fulfillment.
If you need to change or cancel your order, please contact us as soon as possible.
Although we will make reasonable efforts to accommodate requests, cancellations and modifications cannot be guaranteed once an order has entered preparation or fulfillment.
Orders that have already been prepared, packaged, labeled for shipment, or shipped may no longer qualify for cancellation.
A cancellation is confirmed only after Royale Decants provides written approval.
Approved refunds for canceled orders are returned to the original payment method.
8. Shipping Delays, Lost Packages & Delivery Confirmation
Delivery estimates are approximate and may change due to carrier operations, weather, holidays, or circumstances beyond our control.
If a shipment is delayed, we may assist with tracking inquiries or carrier investigations.
When tracking identifies an order as delivered, customers should first verify the delivery location, check with household members or neighbors, and contact the shipping carrier if the package cannot be found.
Please notify us promptly if you believe a shipment is missing, misdelivered, or stolen.
Royale Decants may request additional documentation, carrier investigation results, or a signed statement when evaluating delivery disputes.
Packages reported stolen or missing after confirmed delivery are not automatically eligible for replacement or refund.
Each case will be evaluated according to the available evidence, carrier findings, applicable shipping protection, and legal requirements.
9. Incorrect Addresses & Undeliverable Packages
Customers are responsible for providing complete and accurate delivery information during checkout.
Royale Decants is not responsible for delivery problems caused by incorrect or incomplete addresses supplied by the customer, except where applicable law provides otherwise.
If a shipment is returned because of an invalid address, unsuccessful delivery, refusal, or failure to collect the package, additional shipping charges may apply.
Any approved refund may be reduced by applicable, nonrefundable shipping expenses or carrier charges, where legally permitted.
Refusing delivery does not automatically qualify an order for a refund or cancellation.
10. Refund Processing
Once an eligible return or claim has been approved, refunds will be issued to the original payment method whenever possible.
Refunds cannot ordinarily be redirected to a different card, account, or payment service.
After a refund has been processed, please allow approximately 5–10 business days for the funds to appear, depending on your bank or payment provider.
Financial institutions control their own processing times, and Royale Decants cannot guarantee when funds will be posted.
If more than 10 business days have passed after receiving confirmation that your refund was issued, please contact your payment provider or reach out to our support team.
11. Exchanges
We do not offer standard exchanges for fragrance samples, decants, or other final-sale products.
For eligible unopened full-size bottles, customers may request an approved return and place a separate order for another fragrance.
Replacement products provided in response to verified shipping damage, defects, or fulfillment errors are handled separately and remain subject to availability.
12. Discounts, Promotions & Complimentary Products
Promotional codes and discounts must be applied at the time of purchase and generally cannot be added to completed orders retroactively.
If an approved return causes an order to no longer qualify for a promotion, the associated discount or complimentary-product value may be adjusted in accordance with the promotion’s terms and applicable law.
Complimentary products may need to be returned unopened when the qualifying purchase is returned.
13. Product Handling & Storage
Fragrances should be stored upright in a cool, dry environment, away from direct sunlight and extreme temperatures.
Royale Decants is not responsible for damage or product deterioration occurring after delivery as a result of improper storage, misuse, accidental breakage, unauthorized modifications, or handling inconsistent with the intended use of the product.
This exclusion does not apply to defects or damage for which Royale Decants remains responsible under applicable law.
14. Payment Disputes & Fraud Prevention
We encourage customers to contact Royale Decants directly if they encounter an issue with their order so that we have an opportunity to investigate and offer an appropriate resolution.
If a payment dispute is initiated, we may provide the relevant payment processor or financial institution with available transaction documentation, including order details, customer correspondence, shipment tracking, delivery information, and refund records.
We reserve the right to review, cancel, or restrict future orders associated with verified fraudulent activity, intentionally false claims, or repeated abuse of our purchasing policies, to the extent permitted by law.
Nothing in this policy limits a customer’s legal right to dispute a transaction with their payment provider.
15. Authenticity & Independent Decanting Disclosure
Royale Decants is an independent fragrance retailer specializing in authentic perfumes and fragrance samples.
Our decants are prepared by transferring genuine fragrance from its original manufacturer’s bottle into smaller sample atomizers.
These sample containers are independently filled, labeled, and packaged by Royale Decants, not by the original fragrance manufacturer.
Unless specifically stated otherwise, Royale Decants is not affiliated with, sponsored by, endorsed by, or officially authorized by the fragrance brands referenced on our website.
Brand names and trademarks are used for identification purposes only and remain the property of their respective owners.
16. Consumer Rights
This policy is intended to establish clear expectations regarding purchases, returns, claims, and refunds.
Nothing in this policy eliminates or limits consumer protections or remedies that cannot legally be waived.
Where a mandatory legal requirement conflicts with a provision of this policy, the applicable law will take precedence.
17. Contact Us
For refund questions, order concerns, shipping issues, or damage claims, please contact:
Royale Decants
Website: https://royaledecants.com
Email: info@royaledecants.com
Please include your order number and relevant details when contacting our team to help us review your request efficiently.